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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Not sure which system you have? |  |
| If you're not sure what model your machine is, and don't know where to start to find out, click |
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| How fast is this Secure Digital card? |  |
| The speed of our secure digital cards is equivalent to an average transfer rate of 3MB per second. |
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| Are there any special handling instructions I need to follow when I use my card in the reader? | |
| Never remove a card without stopping the device (using the appropriate "safe removal procedure" for your operating system). Do not connect the reader to the computer with a card inserted; this can |
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| Why does my reader work at home, but when I take it to the office, my computer doesn't recognize all the slots (or the reader itself)? | |
| If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows' built-in drive letterin |
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| When playing video, what is the best Frame Per Second(FPS) rating for the frame? | |
| 15FPS or below is recommended as video any higher that 15FPS may cause choppy or distorted video and audio. |
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| How can I tell if my reader is USB 1.1 or 2.0? |  |
| USB 2.0 devices will be marked USB 2.0 on the top. If yours is not marked USB 2.0, it is not a USB 2.0 compliant reader. |
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| When I connect my card to my PDA, I get errors. Is there something I can do to fix the card? | |
| First, check the manufacturer's website to see if they have any known issues with your device. Some devices may need some software updates to use the card. If other cards work with the device, but ours does |
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| Why won't your card work in my USB card reader? | |
| Some USB readers require digital media cards to be "USB enabled™". We do not manufacture USB enabled digital media. Our USB readers are capable of reading any digital media cards regardless of t |
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| I cannot get my card to format in my camera/PDA/reader. What do I do now? | |
| If you have another device you can try to format the card, use it. If that does not work, or you do not have any alternate devices with which to try the card, contact us for further assistance. |
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| Can I install more than one card at a time? | |
| Yes. The reader allows you to access multiple cards at one time. |
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| Is it possible to retrieve lost data from the card? | |
| It is possible. Hard disk repair programs like Scandisk, Norton Disk Doctor, and Disk First Aid are able to recover data fragments from corrupted cards. There are also several third party programs, which ma |
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| Is your digital media USB enabled™? | |
| No. We have not licensed USB Enabled™ technology for digital media. This prohibits our cards from working in devices that require USB Enabled™ media. |
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| If your reader does not recognize cards or is not recognized by the computer: | |
| MacOS 9.x, Windows 98SE, and Windows ME users need to install the driver before connecting the device. If you are not on a network, check to see if you have other USB storage devices connected. |
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| Can the frame read text based files? | |
| The frame is only designed to work with photo based files. Therefore, any “.txt”, “.doc” or other text based files will not be read by the fra |
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| Can the frame play selective or random slideshows? | |
| The frame will always play photos according to the order in which they are on the storage media. There is no 'Random' setting or ability to define the |
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| The notches on my memory module don't line up with the socket. Did I get the wrong item? | |
| MEMORY MODULES INSERTED BACKWARDS WILL SERIOUSLY DAMAGE THE MOTHERBOARD AND MEMORY. If the notches along the edge with the gold connectors are off, then you probably have an incorrect module. Make sure you |
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| The time it takes to encrypt data using an Automatically Resizeable drive is very slow; what can I do? | |
| If encrypting data using an automatic drive is taking too long, try creating a fixed drive instead. Fixed droves take longer to create, but are much faster at encrypting data. |
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| Why install applications onto a U3 smart drive rather than onto a computer? | |
| Once applications are installed on the hard drive of a desktop or laptop computer, they become non-portable and locked onto that machine. By saving your applications on your U3 smart drive, you have the cho |
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| Can I change the language used in the U3 Launchpad Main Window? | |
| Yes. The U3 Launchpad supports the following languages: English, French, Italian, German, Spanish and Japanese. You can change the default language for the U3 Launchpad from the "Status and Settings&qu |
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| My DiskGO HD works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize? | |
| If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows' built-in drive letterin |
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| Why don't you have drivers for NT 4.0? | |
| Unfortunately, Microsoft does not support USB mass storage devices in NT 4.0. There are some third party mass storage device drivers available on the Internet, but we do not support them or the use of any D |
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| What are the recommended file formats I should use when I format my drive? | |
| a) If you are a PC user and your source drive, where you intend to copy files from, is NTFS file format, AND you do not intend to use your DiskGO drive in a Macintosh environment, we recommend formatting th |
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